Returns & Exchanges

We want you to love your Monos travel gear, which is why we offer a 100-day trial period for all luggage and a 30-day window for bags and accessories. If you are not completely satisfied, we provide a seamless return and exchange process to ensure your journey remains stress-free.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Place your items back in their original packaging, ensuring all protective dust bags and tags are included to qualify for a full refund.

3

Attach Shipping Label

Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your box.

4

Drop Off and Track

Hand your package to the designated carrier; once received at our warehouse, your refund or exchange will be processed within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing